If you are merely visiting the website, we collect data about you only through the use of cookies. 

For the purposes of responding to the question you have submitted in the contact form and carrying out business communication, we process the following personal data:

The withdrawal of consent to the processing of personal data applies only to personal data processed on the basis of your consent. The last consent to the processing of personal data that we received from you is valid. The optional withdrawal of consent to personal data processing does not entail any waiver of entitlements in the data subject's business relationship with the company.

The Privacy policy is intended for everyone who visits our website or sends an inquiry via the contact form. 

We ensure the exercise of your rights regarding the processing of your personal data without unnecessary delay. We will decide on your request within a maximum of one month after receiving your request. In the case of complexity and a large number of requests, the deadline may be extended by a maximum of two additional months. If we extend the deadline, we will inform you of any such extension within one month from the receipt of the request, along with the reasons for the delay.

Requests related to the exercise of your rights can be sent to the email address [email protected] or by mail to the address of the company NCOM d.o.o., Bičevje 5, 1000 Ljubljana.

If you submit a request by email, we will endeavor where possible to provide the information electronically, unless you request otherwise.

If there is a justified doubt concerning the identity of the individual who submits a request regarding any of their rights, we may request the provision of additional information necessary to confirm the identity of the individual to whom the personal data relates.

Where requests from a data subject are manifestly unfounded or excessive, in particular because of their repetitive character, the company may:

• charge a reasonable fee that reflects the administrative costs of sending information or messages, or carrying out the requested action, or
• refuse to act on the request.

We grant the following rights in connection with the processing of your personal data:

(i) the right of access to data
 (ii) the right to rectification
 (iii) the right to erasure (right to be forgotten)
 (iv) the right to restriction of processing
 (v) the right to data portability
 (vi) the right to object

(i) right of access to data

You always have the right to obtain confirmation as to whether or not personal data concerning you is being processed and, if it is, the right to access the personal data and the following information:

• the purposes of the processing, 
• the categories of personal data being processed, 
• the recipients or categories of recipient to whom personal data has been or will be disclosed, 
• the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period, 
• the existence of the right to request from the controller rectification or erasure of personal data or restriction of processing of your personal data, and the right to object to such processing, 
• the right to lodge a complaint with a supervisory authority, 
• where personal data is not collected from you, any available information as to its source.

(ii) right to rectification

You have the right to the rectification of inaccurate personal data concerning you without undue delay and, taking into account the purposes of the processing, the right to have incomplete personal data completed, including by means of providing a supplementary statement.

(iii) right to erasure (right to be forgotten)

You have the right to the erasure of your personal data without undue delay, where one of the following grounds applies: 

• the personal data is no longer necessary in relation to the purposes for which it was collected or otherwise processed, 
• you withdraw the consent on which the processing is based, and there are no other legal grounds for the processing, 
• you object to the data processing, and there are no overriding legitimate grounds for the processing, 
• the personal data was unlawfully processed, 
• the personal data has to be erased for compliance with a legal obligation in EU or Slovenian law.

(iv) right to restriction of processing

You have the right to the restriction of the processing of your personal data, where one of the following applies: 

• you are contesting the accuracy of the data, for a period that allows us to verify the accuracy of the personal data, 
• the processing is unlawful, and you oppose the erasure of the personal data and request the restriction of its use instead, 
• we no longer need your personal data for the purposes of processing, but you need it for the establishment, exercise or defense of legal claims, 
• you have objected to processing based on the company's legitimate interests, pending verification of whether our legitimate grounds override yours.

Where the processing of your personal data has been restricted under the previous paragraph, with the exception of storage, the personal data may only be processed with your consent, or for the establishment, exercise or defense of legal claims or for the protection of the rights of another natural or legal person. 

Before the restriction of processing of your personal data is lifted, we are obliged to inform you.

(v) right to data portability

You have the right to receive your personal data that you have sent to us, in a structured, commonly used and machine-readable format, and have the right to transmit this data to another controller without hindrance from the company, when the processing is based on your consent and the processing is carried out by automated means. At your request, when technically feasible, the personal data may be transmitted directly to another controller.

(vi) right to object

When we are processing your data on the basis of a legitimate interest for the purposes of marketing, you have the right to object at any time to this processing. 

We cease processing your personal data, unless we demonstrate compelling grounds for the processing that override your interests, rights and freedoms, or for the establishment, exercise or defense of legal claims.

You may send any complaints regarding the processing of your personal data via email to [email protected] or by mail to the address of the company NCOM d.o.o., Bičevje 5, 1000 Ljubljana.

In case we do not decide on your request within the legal deadline or if your request is denied, you have the option to lodge a complaint with the Information Commissioner.

You also have the right to directly lodge a complaint with the Information Commissioner if you believe that the processing of your personal data violates Slovenian regulations or EU regulations in the field of personal data protection.

If you have exercised the right to access data and believe, after receiving the decision, that the personal data you received are not the personal data you requested, or that you have not received all the requested personal data, you may lodge a reasoned complaint with the company within 15 days before filing a complaint with the Information Commissioner. We must decide on your complaint as a new request within five working days.

NCOM uses “cookies” on its website - these are small text files that are stored on the user's computer - the visitor of the website. Cookies are designed to allow the website to recognize the user, which is especially useful during return visits to the website, as they enable recognition of the user, their preferences when visiting the website, and can also allow the recognition of the user when visiting other websites. Cookies are not harmful and are always time-limited.

With the settings in your browser, you can decide whether you will accept or reject “cookies.”

If you do not accept “cookies,” some websites may not display correctly, or you may not have access to all the information or functionalities of the websites. However, accepting cookies is not a condition for using our website.

The complete set of cookies we use on the website is listed in the table below.

Analytical cookies

Cookie control and usage

If you wish to change how your browser uses cookies, including blocking or deleting cookies from any website, you can do so by changing your browser settings.

Most browsers allow you to control the use of cookies through their settings. For example, you can accept or reject all cookies, or your browser can ask you each time a website wants to save a cookie. Likewise, you can delete any stored cookies from your browser at any time.

The process for deleting cookies from your browser depends on the browser you are using. If you want to learn how to remove cookies from a particular browser, you can view instructions through the website https://www.aboutcookies.org, where it is explained in detail how to control and delete cookies in most browsers.

The applicable legislation in the area of personal data protection applies to everything that is not regulated by this Privacy Policy. 

NCOM reserves the right to modify and update this privacy policy at any time at its discretion. We will notify you of any changes by posting the new Privacy Policy on this page. The date of the last revision will be indicated at the top of this page.

If you have any questions about this Privacy Policy, please contact us at [email protected].